How can we help?
Answers to common questions about orders, shipping, returns, memberships and products. Still stuck? Our team replies within one business day.
How much is shipping and how long does it take?
Standard shipping is a flat $12 USD; Plus and Pro members ship free. Delivery is typically 3–5 business days domestically and 7–14 days internationally after dispatch.
Shipping & Delivery PolicyCan I return a kit?
Yes — unused items in original condition can be returned within 30 days. Opened consumables and hygiene items (liners, filters, refills) cannot be returned for health reasons.
Refund & Returns PolicyHow do memberships work?
Plus and Pro are recurring subscriptions billed monthly or yearly in USD, with member pricing, shipping benefits and a quarterly refill box for Pro. Cancel anytime; benefits do not carry over between periods.
MembershipWhich kit is right for my space?
Use the Sorting System Finder to get a recommendation in four steps based on your space, household size, main streams and budget.
Sorting System FinderAre these products a waste-collection service?
No. Sortwell sells sorting and storage products only. We do not collect, transport or dispose of waste, and products are for non-hazardous everyday materials only.
Acceptable Use PolicyHow is my payment and data handled?
Payments are processed securely by Stripe, which never shares your full card number with us. Your data is handled per our Privacy Policy.
Privacy PolicyContact details
JOHN GRAHAM (METALS) LIMITED
8 Munro Road Springhouse Industrial Estate, FK7 7UU
Email: support@johgramet.shop
Phone: +44 7598982256 · Monday to Friday, 09:00-17:00 (UK time)